PurplePaw strive to provide top quality support with quick response. Our helpdesk system has been developed and integrated with our working methods to ensure quick delivery of resolutions to any problem you have. The helpdesk is monitored 24 hours a day, 365 days a year. We will not only respond to your query quickly, we will also resolve your problem swiftly and with the minimum of fuss. Our staff are highly trained and qualified to handle all areas of our business.

Our web hosting packages include comprehensive technical support within the control panel, on our support site and via our helpdesk. The support site contains getting started guides, movie tutorials on using your hosting account and much more. The support site is ever evolving, and we are working hard to make it a successful community area for all of our clients.

If further support assistance is required please email us at support@purple-paw.com to open a support ticket which will be dealt with as quickly as possible.

For recorded information on our network and system status please dial +44 (0)870 7442249 (Calls charged at BT national rate).